Hello Charlie

4.9
136 reviews from Google

Hello Charlie has been a leading baby shop in Australia, specializing in eco-friendly and organic baby products. We understand the importance of transitioning to a sustainable lifestyle and the impact it can have on families. As consumers, the products we choose can make a real difference, and we believe in providing options that align with our values. We are passionate about promoting a sustainable lifestyle and providing families with access to high-quality, natural baby products. By choosing us, you can feel confident that you are making a positive impact on the environment and creating a healthier future for your family. Visit our online store today or explore our baby shop in Melbourne to discover the best eco-friendly options.

Call us! +61 1300 725 876
Cover photo of Hello Charlie

Customer's reviews

I haven't been to the actual shop, but I recently purchased some nappy samples to figure out which eco nappies were best for my bub. Honestly, I wish I had known of Hello Charlie (HC) from the start, it would have saved me lots of money from trying different nappy brands and sizes. Also, I have read all her cheat sheets for different products and I am loving them. I work in marketing and research is always I try and do for the products I purchase. Unfortunately, having worked in the industry, I saw first hand the little that ethics has to do with most products on the market. I intend to keep purchasing from HC and will follow her reviews on other products. Thank you ~ Alethia M
Received wonderful toys but one was incorrect in the order (I was not warned anything was out of stock, if it ended up going out of stock). Couple of weeks later I realized I really would like what I’d ordered and saw it was in stock. I sent an email kindly asking if anything could be done about the incorrect item (included photo of incorrect item). Over a week and no response (I’m fine if they say nothing can be done, but I feel I should get a reply). I normally don’t leave negative reviews, but this was negative for me, and I think it should be known. Update: I received a email and have been helped. I really appreciate the response and help from the customer service team. I apologize if I came off as rude. I’m very grateful for the very helpful, and kind response. I thank you for your understanding :) ~ Hannah H
I ordered some bowls and had an issue when i received an email from the courier saying they had delivered them, but i had not received them. Hello Charlie responded immediately to my enquiry and have constant feedback as they worked with the courier company to resolve the issue. I was very happy with the customer service, and very glad to discover in the end that the package had been delivered to the wrong address a back door of a neighbors house and they had been away so hadn't seen the package. All sorted now and the kids are so excited to have the bowls. ~ Cynthia B
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Blog

Public Holiday Update We’ll be closed on all public holidays. Orders will be dispatched as usual on all other days. Posted on: December 23, 2025
Ethically made, naturally safe 💚 At Hello Charlie, we carefully curate every product — from soft organic cotton cuddlies to pure natural rubber pacif… Posted on: November 3, 2025
Splish, splash, and keep it natural! For a bath time that’s fun, eco-friendly and gentle on little ones, we love Honeysticks bath crayons paired with… Posted on: October 18, 2025
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Contact information

Phone +61 1300 725 876
Address
1/18 Amay Crescent Ferntree Gully 3156
Sunday Closed
Monday 10:30 AM - 3:30 PM
Tuesday 10:30 AM - 3:30 PM
Wednesday 10:30 AM - 3:30 PM
Thursday 10:30 AM - 3:30 PM
Friday 10:30 AM - 3:30 PM
Saturday Closed

Gallery

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